Looking for the answer to some frequently asked questions? Check out the FAQs below. If you have any other questions, feel free to contact us here. You can also call us at 949-261-0200 (9-6pm PST).
Customer Service Hours:
How much are your shipping charges?
We have a $5 flat fee for orders under $49 (before tax). Orders over $49 will be shipped for free. Hobie accessories will always demand a flat shipping fee of $5.00. Some oversized accessories will demand a flat rate of $15. Kayaks will also demand additional shipping fees due to their size. If you live in the Southern California area, our staff can deliver your kayak for you.
How much does it cost to ship a kayak?
Hobie kayaks cost between $120-$399 to ship depending on model. Wilderness Systems kayaks cost $120 to ship. If you live in Southern California, then our shop staff will deliver your kayak(s) .
Will I be charged sales tax?
All orders are shipped tax free unless you reside in the state of California. All residents of the State of California will be charged the state sales tax of 7.5%.
When will my order be shipped?
Parts & accessories that are ordered by 4:30 pm Pacific Standard Time will ship the same day from our Irvine Store. Kayaks require special handling and therefore require 1-2 days of packing before being shipped out. We will contact you when your kayak is being shipped out.
How do I track my order?
You can always find your order information in your email inbox. When your order is shipped, there will be a shipping confirmation button that takes you to a tracking page for your package.
How will my order be delivered and how long will it take?
Parts and accessories will be delivered via UPS. We will send you a email notification with a tracking number once the item(s) are shipped out. These items should arrive in 1-3 days depending upon your location. For kayak orders outside of Southern California, kayaks are shipped via LTL carrier. Our shipping provider will contact you via phone to arrange a delivery date.
How do I return or exchange an item?
Southwind gladly accepts unused, unwashed, undamaged, or defective merchandise within 35 days from the purchase date. You have the option of coming to our retail store or mailing it out.
If for any reason you are not satisfied with your item , you may visit our store in Irvine to return your items in their original condition and packaging. Please bring the credit card used on your purchase and a receipt. We are open from 9 A.M. to 6 P.M. every day.
You may also return the unused item in its original condition and packaging to via mail. Please follow the instructions below.
All refunds will be issued back in the original form of payment.
Will you sell my information?